FAQ

FAQ

Our unique business model and established relationships have given us access to products all over the world at phenomenally low prices and we pass these steep discounts we have earned along to you - our valued customer. These countries include USA, China, India and Europe.

Our partners provide tracking numbers but rest assured you're in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee. 


Shipping

At Jazzy Joy we offer FREE worldwide trackable shipping on all products.

We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.

The Jazzy Joy store has well-developed inland and worldwide shipping systems. However, we are not permitted to deliver items from our store to military areas or PO boxes due to security regulations.

We currently have warehouses located in USA, China and Singapore.

The prices displayed on our site are tax free, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Payments & Orders

We accept credit and debit cards (Visa, MasterCard, American Express) as well as PayPal.

We have a large assortment of products stocked with various partners internationally.

When you order multiple items at a time, they may be shipped separately so they get to you faster.

You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way!

Again, please always contact us if you have any questions at all about your order!

Most times this is because our customers have accidentally entered their email information incorrectly.

Throughout the order process, we send 2-3 emails, including an order confirmation, a fulfilment notice, and a shipping notice.

If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.

All prices will be auto translated in to your local currency.

All orders are handled and shipped out from various warehouses in China, Europe & USA. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday.

Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day.

Please note that we don’t ship on weekends.

Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 12 -20 business days for delivery in the United States/Europe, and 15-30 business days for international orders (depending on location).

Refunds & Returns

Making YOU happy is our number one priority.  If you do not receive your order within the estimated timeframe, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money.

We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request.

Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven’t received a credit for your return yet, here’s what to do. Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?

Please contact our Customer Support team to start the return process.

Please include the following information:

•Order number
•Proof of purchase
•Video or photo of the faulty product (if applicable)
•Complete delivery address
•Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed. For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.

All return shipping fees and other miscellaneous fees are the responsibility of the customer. Please note there is a 10% processing fee for all returns.

It is quite simple really, You’re fully protected by our ironclad 30 day money-back guarantee: If you decide that our products aren’t for you, just let us know at any time during the next 30 days. We’ll send you a prompt  refund. (Product must be returned to receive a full refund(minus a 10% processing fee).)

If you have any questions that are not on this FAQ page, please contact us on our Facebook page OR please email us at support@jazzyjoy.com and we will reply to your inquiry.

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